CUSTOMER SUPPORT staff for motorcycle accessories full time m/f/x
09/01/2021 8:00 am
MTP-Racing GmbH from Kirchseeon / the east of Munich has established itself in recent years from a dealer for motorcycle accessories to a well-known manufacturer with its own brands such as Raximo, Timotox, Airtrix and Sixty6.
To support the customer service team for our webshop www.mtp-racing.de in the office in Kirchseeon OT Buch, we are now looking for a full-time customer service employee
- Customer Care: You are the first point of contact for our existing and new customers and deal passionately with after-sales inquiries and events (e.g. inquiries about payment processing, order processing and cancellations / returns as well as) via email, phone & chat.
- Customer communication: You are responsible for communication with a growing customer base and convince with your hands-on mentality.
- MTP-Racing brand values: You understand it as your face and voice to represent the values of MTP-Racing towards the customer at all times and first-class customer service is important to you.
- Innovation: You bring new ideas and suggestions for improvement into the company with persuasive power in order to continuously improve the customer experience.
- Involvement: You coordinate closely in the team and with adjacent departments in order to ensure a smooth ordering and delivery process as well as a lasting positive customer experience.
- This is why you are a good match for us:
- You have experience in customer service, ideally in the back office area
- You know how to help our new and existing customers with concerns with your empathy and solution orientation
- You score with your sovereignty and serenity in conducting discussions with the goal of a satisfied customer
- You have an affinity for motorcycles or drive a motorcycle yourself
- You are safe in using MS Office products
- You have a very good command of spoken and written German, as well as a good command of English
What we offer you:
- Dynamic, owner-managed company that stands for individual motorcycle accessories.
- Agile environment as well as challenging and responsible tasks in the successful development and implementation of performance marketing campaigns
- Flat hierarchy and open corporate culture
Your letter of application:
Become part of the MTP Racing Team with a variety of challenging activities.
We look forward to receiving your application!
Location: Zornedinger Str. 1985614 Kirchseeon DE
Trade: 336991 Motorcycle, Bicycle, and Parts Manufacturing
Working hours: full time, 40 hours a week
If we were able to arouse your interest, then simply write to us at firstname.lastname@example.org or call (0) 8091 5628500 and arrange a personal meeting.
Date Posted: 2021-09-01
Customer Support (m / f / x )