Explanation of production articles and exclusion from revocation
Levers are not stock items, but production items. They are only produced at your request with the selected colours and model-specific adapters.
Despite all this and the comparatively expensive production in Germany, we try everything to keep the prices for you at a good level.
On working days, production usually takes place on the same day and we also try to ship on the same day.
Our production and shipping staff work until 4:00 PM. At the beginning of the week we cannot guarantee it, because it depends of course on the amount of orders collected during the weekend.
Unfortunately, it has often happened in the past that customers have ordered several sets in different colour combinations to "have a look", and
then of course sent back a set (or even the entire order). Some of the sets were unpacked, mounted, scratched and thus not usable any more.
However, we do not want to pass on this massive loss to all customers.
However, so that you are not left with products that are "unusable" for you in the event of an incorrect order, we have a 60-day conversion option for you at an extra charge - described below (see Adapter/Colour exchange after purchase).
Alternatively, we also offer you a goodwill return for a value replacement of 35 € per set.
Unannounced returns will automatically be debited with 35 € value replacement.
You can request both via the service form.
Each Raximo/SIXT6 lever set is an individual product. Due to the countless possible combinations of colours and adapters, there are no ready-made products in stock..
Each set consists of more than 20 individual parts, which are collected in the warehouse after ordering according to the customer's wishes, and are assembled individually in our production.
Afterwards, the levers are checked once more, packed and shipped.
With every order you receive a production sheet with the production check and a serial number card for tracing the production.
Colour exchange/adapter exchange after purchase
If you don't like a colour or you have chosen the wrong model by mistake, we can change individual colours and/or adapters within 60 days of receiving your order.
Unfortunately, this is no longer possible at a later date.
For each component we exchange, we charge you 14€ + 3,90 € shipping (shipping in Germany) and 9,90 € to the EU. You can find the form < HERE.
The cost of the exchange components never exceeds the price of the set when bought new.
As a rule, orders received before 2:00 PM are picked, assembled and shipped on the same working day. At the beginning of the week, it may take 1-2 days longer due to high order volume.
No liability is accepted for damage caused by improper installation. Modifications to the levers are not permitted. In case of damage.
Replacement after a fall
If you have had a fall or an accident, we offer you the reproduction of one side.
Please contact our customer service with your original order, invoice or serial number at firstname.lastname@example.org or https://mtp-racing.de/raximoservice.
our team from MTP-Racing.
Free return shipping from Europe
If you do not like an item, you can return it free of charge. To do so, register the return at MTP-Racing Customer Service and you will receive a return label by email.